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What does Agility mean to organisations?

When operating in a turbulent environment, organisational agility, defined as the ability to rapidly and efficiently adapt to change, is invaluable. Seizing game-changing opportunities and shifting resources are strategic priorities every organisation deals with. Executives know this and recognised the many benefits of enhanced agility.

 

 

This year's EFQM Forum is organised in collaboration with our Primary Partner in Spain, Club Excelencia en Gestión.

 

We look forward to welcoming each one of you in Madrid, in October.

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EXPLORE

Explore with our keynote speakers’ issues most relevant to today’s business leaders and stimulate new thinking.

SHARE

Share your experience and knowledge as an Excellence practioner and learn from others.

GROW

You’ll leave the EFQM Forum with knowledge inspiring actions to further support your organisation and develop your career.

TOGETHER

Network with experts and peers, share insights, and make new connections — all in one exquisite, unforgettable setting.

THURSDAY 26 OCTOBER

8.30

Doors open, registrations and welcome coffee

10.00

Welcome & Introduction

The EFQM Forum 2017 will be opened by Dr Andreas Wendt, Chairman of the Board, EFQM and Dr. Alberto Durán, President of Club Excelencia en Gestion


Dr. Andreas Wendt
Director of BMW Group Plant Dingolfing
Chairman of EFQM
Dr. Alberto Durán
Vice-President Executive, Foundation ONCE
President of ILUNION
President of Club Excelencia en Gestión

10.15

EFQM LEADING EXCELLENCE THROUGH AGILITY

Léon Tossaint
Chief Executive Officer
EFQM

Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats. Managing with Agility is one of the 8 Fundamental Concepts for Excellence. So what does Agility mean at EFQM in practice?

10.30

THE AGILITY PULSE

Ignacio Babé
Secretario General/CEO
Club Excelencia en Gestión

Uncover how and to what degree organisations adopt and instil management systems that allow them to become more agileOrganisations will be able to use the conclusions and recommendations this study identifies as a reference point to improve their own management, and in doing so, improve their competitive edge and differentiation among their peers.

10.50

STRATEGIC AGILITY IN A VUCA ENVIRONMENT

VUCA stands for Volatile, Uncertain, Complex and Ambiguous. How agile organisation use their agility to continuously anticipate and adapt?

What are the new ways of working, the new ways of competing, the new capabilities to advance to the stakehoder expectations or needs? How should organisations be working on early detection of future trends? This roundtable debate, featuring CEO´s from large organisations will focus on analyzing how a volatile, uncertain, complex and ambiguous environment, one that all organisations find themselves in today, is forcing to adapt rapidly to new challenges and unforeseen circumstances. This is making agility an integral competitive advantage and with it compelling many companies to change as much as to reconsider their traditional business models; forcing innovation at all levels, in all fields and driving internal enterprise within these organisations.

The speakers:

  • Peter Klingenburg, CEO - T-Systems Multimedia Solutions
  • Patrick Meillaud, Plant Manager - Robert Bosch Rodez Plant
  • Helena Herrero, CEO - HP Spain & Italy
  • Borja Carabantes, CEO - Metro Madrid

11.45

AGILISING A BUSINESS PROCESS

Grete Faremo
Executive Director and UN Under-Secretary-General
UNOPS

How can organisation imagine the unexpected, the circumstances around it, and how to react to it.

12.15

DIGITAL DISRUPTION & AGILITY

Stefan Jenzowsky
Practitioner, Innovator, Rulebreaker

Currently, disruption is probably the most important buzzword to be heard in the Silicon Valley. In his presentation, Stefan Jenzowsky, expert on business model innovation and digital disruption, explains what it is all about. How will your business model be destroyed? And what will replace it in the future? – Only those who consistently question their own business model will also be successful in the future and will be one step ahead of their competitors.

13.00

Lunch & networking

14.30

AGILITY IN THE KITCHEN

Pepe Rodriguez Rey
Spanish Chef
Sodexo & Master Chef (TV programme)

Agility is needed everywhere... Discover what it means for a renowned Chef when it comes to creating remarkable and innovative dishes that will awaken all our senses. This well-known TV chef, whose restaurant El Bohío has been awarded a Michelin star, and also the Executive Chef of Sodexo Prestige, will give us the guidelines to follow in order to achieve agility in the kitchen. He will also explain how good planning, team management with leadership and the use of new technologies and processes have transformed numerous restaurants into prosperous businesses.

15.00

SIMULATE AIRPORT AGILITY

Elena Mayoral
General Manager
Madrid Barajas Airport
Gianluca Mulè
Director, Partnerships & Representative Offices
EFQM

Most of us to join the Forum have experienced landing at Madrid Airport. Through this journalistic interview format, your will discover more about how an airport works and how agility is a fundamental ingredient in all its activities. You will discover how Adolfo Suarez - Madrid Barajas airport is using agility in its business model, in putting in place its strategy, in addressing its different customers, in creating the glue across the value chain and in reacting to operational issues, always maintaining however, the maximum level of security.

15.30

AGILITY THROUGH CULTURE

Stefano Scabbio
President Northern Europe, Mediterranean & Eastern Europe
ManpowerGroup

What does people engagement in an agile organisation look like? How do agile organisations embrace change? How can organisation engage and empower people? What courageous steps are required to lead change towards a more agile organisation? How do people react to digitalisation?

16.10

SPEED IN CORPORATE TRANSFORMATION

A round table, moderated by an expert in excellence and innovation, where we welcome the participation of 3 multinational companies.

Uncover how large corporations have been able to transform themselves, seeking utmost agility, and adapt to their environment using different formulas and combinations of both technological and human elements.

The speakers:

  • Joaquín Abril-Martorell, Marketing Manager - CEPSA
  • Montserrat Guardia, Digital Challenge Director - Banco Sabadell
  • Ana Lledó, VP Regional Portfolio Europe & Americas - BT Global Services
  • Moderator : Ursula El Hage, CEO & co-founder - Inntrend

16.55

Wrap-up and closing Day 1

17.00 - Back to the hotels

19.00-24.00

EFQM AWARD CELEBRATION DINNER

The EFQM Excellence Award Celebration Dinner will take place at the Esfera in Alcobendas, Madrid. Shuttles will be provided from the Hotels to the dinner venue.

 

FRIDAY 27 OCTOBER

9.30

Opening Day 2 & Wrap up

9.45

TECHNOLOGY & EXCELLENCE MANAGEMENT

Juan Antonio Zufiria
Chief Executive Officer
IBM Europe

A presentation, from the CEO of IBM Europe, on how to connect the elements of a model of excellence with an adequate level of technology so that an organization is enabled to become very good at what it does, but above all very agile. We will see emphasised that it is not a question of technology, available inevitably to all, but good leadership, planning and people and resource management, in a new business model adapted to the organisation´s environment.

10.05

MORE THAN A FIGHTER SPIRIT

Fighter Squadron formed by Roberto García-Arroba and Rafael Hernández, , both experienced fighter pilots, offers a new perspective on concepts applied in company’s management, through models based on fighter aviation.

Fighter aviation environment stands out as complex, dynamic and hostile as business world is defined. Maintaining standards based on fighter mental model staff and specific real time planning method is necessary to lead on values; agility is a key point not only for survival but for continuous success

11.00

Break

11.30

START-UP VS. CORPORATION AGILITY

Isabel Aguilera
Former President of General Electric, Spain and Portugal; Former Managing Director of Google, Spain and Portugal

The challenge for large corporations is to reinvent themselves day after day to keep up with technology, but who helps them follow the right path? Can large organisations adopt the agility of start ups? How behaving “like a startup” can boost agility?

12.20

AGILE GOVERNMENT

Ignacio García de Vinuesa
Mayor of Alcobendas

In 2016, Alcobendas City Council was the first local government body in Europe to be handed over the EFQM Excellence Award. It illustrates their tireless commitment to quality and continuous improvement and confirms the excellence of the management model employed by Alcobendas City Council. Through passion and hard work, we have managed to make Alcobendas City Council a leading public institution in Spain and across Europe.

12.45

SMART CITY, A DISTANT DREAM OR A NEW REALITY?

Mohammed Al Khayat
Director Smart Services
Roads & Transport Authority Dubai

The beginning of a new journey to a smart city worthy of the government of the future. A smart city is an urban development vision to integrate information and communication technology and Internet of things technology in a secure fashion to manage a city's assets. A smart city is promoted to use urban informatics and technology to improve the efficiency of services. City officials interact directly with the community and the city infrastructure and monitor what is happening in the city, how the city is evolving, and how to enable a better quality of life.

13.20

Closing the EFQM Forum 2017

13.30

Lunch & networking

The EFQM Forum will end with a typical Spanish lunch.

15.00

Shuttle to the airport

Shuttles are scheduled to take participants back to the Madrid-Barajas International Airport.

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The EFQM Forum will once again offer a mix of cutting edge input from keynote speakers, practical experiences from business leaders and international experts of excellent organisations, and opportunities to network.

THURSDAY 26 OCTOBER

 

EFQM LEADING EXCELLENCE THROUGH AGILITY

Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats. Managing with Agility is one of the 8 Fundamental Concepts for Excellence. So what does Agility mean at EFQM in practice?

Léon Tossaint
Chief Executive Officer
EFQM

Léon started his professional career at Philips in 1971 and worked as Vice President Quality Management & Business Excellence, responsible for the global implementation of Business Excellence between 1995 and 2006. He has supported EFQM from the start in 1989 onwards and was involved in the development of the EFQM Excellence Model and the first Award Assessor training. He has acted as lead assessor in many EFQM Award and Recognition assessments over the last 25 years. In 2015, Léon has been appointed at EFQM first as Change Officer and since November as the CEO.

AGILITY PULSE

Uncover how and to what degree organisations adopt and instil management systems that allow them to become more agileOrganisations will be able to use the conclusions and recommendations this study identifies as a reference point to improve their own management, and in doing so, improve their competitive edge and differentiation among their peers.

Ignacio Babé
Secretario General/CEO
Club Excelencia en Gestión

Ignacio Babé Romero is an agronomist, with a specialty in agrarian economics, from the Polytechnic University of Madrid and executive MBA from the Instituto de Empresa de Madrid and executive Coach. He has worked, in the top management of companies, for more than 25 years in strategic and operational consultancy, obtaining that many companies and organizations improve their strategy, processes and results using different approaches and management tools Business. As an entrepreneur, he has launched two children's education centers, a distribution company of field products in large cities and collaborated with the start-up of various companies. Since January 2015 he is the General Secretary of the Club Excelencia en Gestión.

STRATEGIC AGILITY IN A VUCA ENVIRONMENT

What are the new ways of working, the new ways of competing, the new capabilities to advance to the stakehoder expectations or needs? How should organisations be working on early detection of future trends? This roundtable debate, featuring CEO´s from large organisations will focus on analyzing how a volatile, uncertain, complex and ambiguous environment, one that all organisations find themselves in today, is forcing to adapt rapidly to new challenges and unforeseen circumstances. This is making agility an integral competitive advantage and with it compelling many companies to change as much as to reconsider their traditional business models; forcing innovation at all levels, in all fields and driving internal enterprise within these organisations.

Peter Klingenburg
CEO
T-Systems Multimedia Solutions
Patrick Meillaud
Plant Manager
Robert Bosch Rodez Plant
Helena Herrero
CEO
HP Spain & Italy

Helena Herrero has been vice president of HP Iberia and member of the Steering Committee since 2002. Previously, she occupied different management positions in areas of public Sector, large accounts and small and medium enterprises. She was also responsible for developing the HP channel and distribution network in Iberia. In addition to her executive responsibilities, she participates actively in important business, institutional, social and cultural forums. Helena chairs the foundation I+E Innovation Spain. She was named "Executive of the Year 2013" by the Executive magazine as well as by FEDEPE, and “Woman Directive 2015" by the Fundación Madrid Woman´s Week.

Borja Carabante
CEO
Metro Madrid

With a degree in economics from the Complutense University of Madrid (UCM) and Diploma in advanced studies in economic thought history and a Master in economic-financial direction, Borja Carabante began his professional career in different departments of Caja Madrid and, subsequently, has held various positions in the public sector since the year 2003, among them, chief of the Cabinet of the Ministry of Education of the Community of Madrid, deputy of the Madrid assembly during for terms. During the period 2011-2015 it was deputy of transport, infrastructure and housing and from June of 2015 until November of 2016 he has been councillor of the Popular party in the city Hall of Madrid.

AGILISING A BUSINESS MODEL

How can organisation imagine the unexpected, the circumstances around it, and how to react to it.

Grete Faremo
Executive Director and UN Under-Secretary-General
UNOPS

Grete Faremo joined UNOPS as Under-Secretary-General and Executive Director in August 2014. Before this appointment, she held various senior-level positions for the Government of Norway, including Minister of Justice and Public Security, Minister of Development Cooperation, and Minister of Oil and Energy. During her first appointment as Minister of Justice, Ms. Faremo initiated negotiations between Schengen member countries and Norway on security and free movement in Europe, which culminated in the Nordic Schengen Agreement, signed in 1996. From 2003 to 2008, she held the position of Director of Law and Corporate Affairs at Microsoft Corporation's Western European Office. Ms. Faremo has sat on various advisory boards and associations throughout her career, including Norwegians Peoples' Aid, the Norwegian Defense Research Establishment and the Competence Development Fund of Southern Norway.

DIGITAL DISRUPTION & AGILITY

Currently, disruption is probably the most important buzzword to be heard in the Silicon Valley. In his presentation, Stefan Jenzowsky, expert on business model innovation and digital disruption, explains what it is all about. How will your business model be destroyed? And what will replace it in the future? – Only those who consistently question their own business model will also be successful in the future and will be one step ahead of their competitors.

Stefan Jenzowsky
Practitioner, Innovator, Rulebreaker

Innovative and inspiring: Stefan Jenzowsky is an expert on new, trend-setting business models and products. Even as a rookie, he got his inspiration directly from the Silicon Valley, successfully supported the development of several start-up companies and consequently is a hands-on guy through and through. His many years of being an assistant professor at various universities also make him an experienced and fascinating speaker. Thanks to the numerous projects he has initiated in the course of his professional career, he can rely on a wealth of experience with regard to product developments and market launches in various industries.

AGILITY IN THE CUISINE

Agility is needed everywhere... Discover what it means for a renowned Chef when it comes to creating remarkable and innovative dishes that will awaken all our senses. This well-known TV chef, whose restaurant El Bohío has been awarded a Michelin star, and also the Executive Chef of Sodexo Prestige, will give us the guidelines to follow in order to achieve agility in the kitchen. He will also explain how good planning, team management with leadership and the use of new technologies and processes have transformed numerous restaurants into prosperous businesses.

Pepe Rodriguez Rey
Spanish Chef
Sodexo & Master Chef (TV programme)

José Rodríguez Rey (Illescas, Toledo, March 13, 1968) is a Spanish chef, owner of the restaurant El Bohío, with a Michelin star. He is well known for being part of the jury of the Spanish edition of MasterChef.

SIMULATE AIRPORT AGILITY

Most of us to join the Forum have experienced landing at Madrid Airport. Through this journalistic interview format, your will discover more about how an airport works and how agility is a fundamental ingredient in all its activities. You will discover how Adolfo Suarez - Madrid Barajas airport is using agility in its business model, in putting in place its strategy, in addressing its different customers, in creating the glue across the value chain and in reacting to operational issues, always maintaining however, the maximum level of security.

Elena Mayoral
General Director
Madrid Barajas airport

Born in Torrelavega (Cantabria), Elena Mayoral is a senior aeronautical engineer from the Polytechnic University of Madrid. She also holds a master's degree in Business Administration and Management (executive MBA) from the School of Industrial organization and a Management development program of IESE. She began her professional career in Aena in 2002 performing tasks as a technician in the direction of plans directors. In 2005 she was appointed head of the Department of Prospecting and supply and demand analysis. It was in front of the direction of the airport of Valladolid between 2007 and 2011.

Gianluca Mulè
Director, Partnerships & Representative Offices
EFQM

Gianluca joined EFQM in 2006. He has managed the training department and had initially worked with EFQM as analyst to develop cases and to link teaching inputs to best practice. Gianluca began his career as a process engineer in the oil & gas sector with Technip Italy. He subsequently completed his background with training in the field of quality management and has gained experience of process and service sectors through roles in the quality departments of API, a refinery company in Italy, and Trenitalia, the main Italian railway operator. Gianluca is a graduate in Chemical Engineering from the university of Rome "La Sapienza".

AGILITY THROUGH CULTURE

How can organisation engage and empower people? What courageous steps are required to lead change towards a more agile organisation? How do people react to digitalisation?

Stefano Scabbio
President Northern Europe, Mediterranean & Eastern Europe
ManpowerGroup

Stefano has been appointed President of Northern Europe, Mediterranean and Eastern Europe for ManpowerGroup expanding his responsibilities to include Northern Europe. In this role, Stefano is responsible for UK, Ireland, Germany, Belgium, Luxembourg, The Netherlands, Sweden, Norway, Finland, Denmark, Poland, Russia, Estonia, Latvia, Lithuania and South Africa. In February 2015 Stefano Scabbio was appointed President of Mediterranean and Eastern Europe. Stefano also leads European Sales and Marketing. Stefano joined ManpowerGroup in 2003 as Financial Director of Italy. He was appointed Managing Director of ManpowerGroup Italy in 2006 and was named President in 2007. In 2008, Stefano became a member of the EMEA Strategic Executive Team, and in 2010, with the newly created Southern Europe Region, his role expanded to Regional Managing Director of Italy and Iberia. In November 2014 Stefano become President of Assolavoro, the Italian Association of Private Employment Agencies. He has been a member of the Board of Bocconi University Alumni Association since 2009, and was recently appointed Vice President. Stefano is the past President and a current Director of Junior Achievement Italy. Before ManpowerGroup, Stefano was Chief Financial Officer for Esselunga Group, a large supermarket retail group with annual revenues of around 9 billion Euro. Stefano has a Degree in Economics and Business Administration from Bocconi University in Milan – Italy, and has completed courses at INSEAD and the International Institute for Management Development. Stefano established LincMagazine, a ManpowerGroup newsletter that focuses on the economy and labor market in Italy.

SPEED IN CORPORATE TRANSFORMATION

A round table, moderated by an expert in excellence and innovation, where we welcome the participation of 3 multinational companies. Uncover how large corporations have been able to transform themselves, seeking utmost agility, and adapt to their environment using different formulas and combinations of both technological and human elements.

Joaquín Abril-Martorell
Marketing Manager
CEPSA

Joaquín Abril-Martorell, born in Segovia in 1970, married with 3 children, mining engineer and PDG of IESE. He has held different positions of responsibility in CEPSA; Responsible for management of services, responsible for planning and innovation in the area of information systems, director of sales in the network of Stations of service and from the 2013, director of Marketing of the commercial area.Previously he worked in control engineering companies and companies in the international Chemical sector (ICI) as head of Control & Automation and information systems. Passionate about the value of technologies for value creation in companies.

Montserrat Guardia
Digital Challenge Director
Banco Sabadell

With 20 years of experience managing the delivery of results from multinational programs and operations in areas of information technology and operations, leading operational transformation projects and launching new businesses. She has spent the last 5 years building bridges between start-ups and multinationals working close to multidisciplinary and multicultural teams of high experience in cutting-edge technologies and entrepreneurial skills. Prior to his current position at Banco Sabadell, Montse worked from 2008 to 2016, in France leading globally an international team, providing strategic software for the multinational business of the Oil & Gas Services sector. Her work with multicultural teams in different countries has provided her with living, adapting and embracing the cultural richness of South America, the United States, Italy, Japan, South Korea, South Africa, India, Malaysia, UAE. 

Ana Lledó
VP Regional Portfolio Europe & Americas
BT Global Services

She has a very relevant experience in transformational and start up projects both in large corporations and in medium companies in several industries. Always in charge of business challenges , she has been always measured by personal business & growth targets and at the same time she has demonstrated a mid term orientation that allowed her to transform the way of selling ,the offer elements and to move into new environments and markets. Good at portfolio innovation and customer understanding to create & improve the solutions offer always focus on the best customer experience. Specialties: Transformation of companies or engage diverse groups of people. Hability to understand customer needs and to use our capabilities to build the right offerings/answers

Moderator:
Ursula El Hage
CEO & co-founder
Inntrend

Ursula El Hage is Lebanese and honorary citizen of Ecuador. She is CEO and co-founder of Inntrend, Vice-President of CODEFE (Ecuadorian partner of EFQM) and Quality Expert for Université Saint Joseph-Beirut. She is also EDBA candidate at Université Paris Dauphine. Previously she co-founded the European Management Center in Ecuador. She served at IDE Business School (IESE group) as the Entrepreneurship Center Founder Director. She also served as the Head of the Innovation Office at the Presidency of the Republic of Ecuador.

 

FRIDAY 27 OCTOBER

 

TECHNOLOGY & EXCELLENCE MANAGEMENT

A presentation, from the CEO of IBM Europe, on how to connect the elements of a model of excellence with an adequate level of technology so that an organization is enabled to become very good at what it does, but above all very agile. We will see emphasised that it is not a question of technology, available inevitably to all, but good leadership, planning and people and resource management, in a new business model adapted to the organisation´s environment.

Juan Antonio Zufiria
Chief Executive Officer
IBM Europe

Juan Antonio Zufiria is the CEO of Global Technology Services for IBM Europe since January 2013. Juan Antonio joined IBM in 1987 when he was hired as a researcher in the Department of Mathematical Sciences at the company’s Thomas Watson Research Center in New York. Since then, he has held several local and international responsibilities, including Manager of AIX Products in Spain, Executive Assistant to the President of IBM EMEA, and Vice President of Business Processes, Technology and Controls at IBM Global Services Europe, Middle East and Africa. From 2000 to 2006, Mr. Zufiria headed up IBM’s service business in Spain and Portugal, a position that was expanded to include Greece, Turkey and Israel from 2005 on. He holds different responsibilities in several business associations, foundations and institutions. Among them, he has been the president of Club Excelencia en Gestión from 2009 to 2016, one the main Spanish association devoted to promote competitiveness and excellence on business management; president of the Asociación para el Desarrollo de la Ingeniería del Conocimiento (Association for the Development of Knowledge Engineering); member of the Professional Council of ESADE Business School; member of the Business Leadership Forum of Instituto de Empresa Business School; and member of the High Consultative Council of the Instituto de la Ingeniería de España (Engineering Institute of Spain). In 2011 he was appointed honorary member of the Royal Academy of Engineering of Spain.

MORE THAN A FIGHTER SPIRIT

Fighter aviation environment stands out as complex, dynamic and hostile as business world is defined. Maintaining standards based on fighter mental model staff and specific real time planning method is necessary to lead on values; agility key point not only for survival but for continuous success

Fighter Squadron formed by Roberto García-Arroba and Rafael Hernández, large experienced fighter pilots, offers a new perspective on concepts applied in company’s management, through models based on fighter aviation. Their professional activity including international organization forum works related to industrial matters and countries relationship produces a new vision on business world. Some international civilian and military high studies, permit them regular teaching activities in Spanish business schools and universities, focused on values as discipline, loyalty, leading by example, mission, team, mutual support… fighter spirit.

START-UP VS. CORPORATE AGILITY

The challenge for large corporations is to reinvent themselves day after day to keep up with technology, but who helps them follow the right path? Can large organisations adopt the agility of start ups? How behaving “like a startup” can boost agility?

Isabel Aguilera
Former President of General Electric, Spain and Portugal; Former Managing Director of Google, Spain and Portugal

Isabel Aguilera is a renowned specialist in success strategies for developing competitive leadership. From 2006 – 2008, Isabel was responsible for setting up Google Iberia in Spain and Portugal as the organisation’s Chief Executive, and subsequently became CEO of GE Spain and Portugal. Prior to this, she held senior roles at NH Hotel Group, Dell, Airtel and HP Compaq. Having acquired extensive executive experience, she has gone on to combine being a board member and independent advisor for many organisations with her roles as consultant and associate professor at ESADE and Deusto Business School. Isabel is a sought-after speaker at a variety of events who has received recognition from institutions and organisations for business professionals, as well as publications such as Financial Times, Wall Street Journal and El Mundo.

AGILE GOVERNMENT

In 2016, Alcobendas City Council was the first local government body in Europe to be handed over the EFQM Excellence Award. It illustrates their tireless commitment to quality and continuous improvement and confirms the excellence of the management model employed by Alcobendas City Council. Through passion and hard work, we have managed to make Alcobendas City Council a leading public institution in Spain and across Europe.

Ignacio García de Vinuesa
Mayor of Alcobendas

SMART CITY, A DISTANT DREAM OR A NEW REALITY?

The beginning of a new journey to a smart city worthy of the government of the future. A smart city is an urban development vision to integrate information and communication technology and Internet of things technology in a secure fashion to manage a city's assets. A smart city is promoted to use urban informatics and technology to improve the efficiency of services. City officials interact directly with the community and the city infrastructure and monitor what is happening in the city, how the city is evolving, and how to enable a better quality of life.

Mohammed Al Khayat
Director Smart Services
Roads & Transport Authority Dubai
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The Attendees 2017

Look who is attending...

The EFQM Forum will be attended by a group of senior executives from Europe and beyond, and from a wide variety of sectors, who are interested in learning about recipes on how leading organisations reach and sustain a high level of performance.

  • Over 40 countries represented
  • 20-30% from local organisations
  • 10-15% from outside Europe
  • 85% are usually from private sector, 15% from public sector
  • 85% represent large organisations, 15% SMEs

The list of attendees is uploaded on an ongoing basis until the Forum.

  • A
  • Rafael Abajo - Optima XXI - Partner, Executive Director - Spain
  • Ovidiu Acomi - TEAM4Excellence - Executive Director - Romania
  • Ali Ahmadvand - Mapna Electric & Control Engineering & Manufacturing - HR Manager - Iran
  • Allan Ahrensberg - Excellence Danmark - CEO - Denmark
  • Mohammed A. Al Alshaikh - SWCC - Specialist Studies Engineer - Saudi Arabia
  • Jarrah Al Zu'bi - Dubai Electricity & Water Authority - Sr Mgr - Excellence Monitoring & Evaluation - United Arab Emirates
  • Fatma Alalili - Dubai Electicity & Water Authority - Dy Mgr - Business Excellence - United Arab Emirates
  • Bader Alharbi - Saudi aramco - Saudi Arabia
  • Abdullah Alhussain - Saudi Arabian Oil Company (Saudi Aramco) - Operational Excellence Consultant - Saudi Arabia
  • Abdulaziz Almajed - TAHEEL ALTAMAYUZ Trading Company - Chief Executive Officer - Saudi Arabia
  • Shaima Almheiri - Dubai Electricity & Water Authority - Sr. Officer - Excellence - United Arab Emirates
  • Amal Al Naqbi - Dubai Electricity & Water Authority - Dy Sr Brach Mngr-Cstmr Srvy - United Arab Emirates
  • Abdulla AlSudeer - Saudi Arabian Oil Company (Saudi Aramco) - Operational Excellence Advisor - Saudi Arabia
  • Fahad Alsuwaidi - RTA Dubai - Director of development and performance department - United Arab Emirates
  • Mohammad Alyahya - Saudi Securities Depository Center - Edaa - - Saudi Arabia
  • Marwan Alzaabi - Dubai Electicity & Water Authority - VP - Corporate Excellence - United Arab Emirates
  • Reza Amiri - Bandar Imam Petrochemical Company - CEO - Iran
  • Mohamed Ammous - SOPAL - QHSE Manager - Tunisia
  • Jun An - BOHAI Shipbuilding Heavy Industry Co.,Ltd. - Director/Researcher/QC Dept. - China
  • Mohammed Raneez Anwer - Kuwait Finance House (Bank) - Senior Manager - Business Excellence - Kuwait
  • Gonzalo Arboleda - Fundación Colombia Excelente - President - Colombia
  • Farzad Arzani Birgani - Hormozgan Steel Company - CEO - Iran
  • Elmar Aschauer - Infineon Technologies Austria AG - Senior Manager - Austria
  • Andy Ashcroft - Weathley Group - - United Kingdom
  • Berrin Atalan - ESBAS - Excellence Development Manager - Turkey
  • Ivan Atanov - Stavropol State Agrarian University - Vice Rector - Russia
  • Murat Aydin - GC Europe N.V. - Head of Quality Assurance & Business Excellence - Belgium
  • B
  • Ignacio Babé - Club Excelencia en Gestión - General Secretary - Spain
  • Ehrtfried Baeumel - Robert Bosch Bamberg Plant - Leader Business and Process Development - Germany
  • Sadegh Bagheri - Mobarake Steel Company(Msc) - Chief - Iran
  • Ali Bahramirad - Iranian Mines And Mining Industries Development And Renovation Organization - Expert of Productivity - Iran
  • Pouyan Baniasad Askari - Hormozgan Steel Company - Production Planning Control & Shipment Manager - Iran
  • Duccio Bastianini - Electrolux - NPI Fabric & Dish Care - Global Quality - Italy
  • Thomas Bäuerle - SSB Consult Schmidt & Bäuerle Partnerschaft - Managing Director - Germany
  • Irfan Bayrak - Bosch Thermotechnology Manisa Plant - Turkey
  • Vinciane Beauduin - EFQM - Senior Manager, Operations, Digital Services & Training - Belgium
  • Sophie Bechu - Royal Philips - Executive Vice President Chief of Operations, Order to Cash Excellence, Procurement, Global Services, Quality and Regulatory - Netherlands
  • Detlev Bohle - Conceptual Quality - CEO - Germany
  • Alfredo Bohórquez Rodríguez - EULEN Sociosanitarios - Director Comercial y de Calidad - Spain
  • Negib Bouhouita Guermich - Dubai Electricity & Water authority - United Arab Emirates
  • Vladimir Braun - Business Excellence Consulting - Principal consultant - Czech Republic
  • Claudio Bravo Granadino - BMW AG - Program Manager Strategy Implementation Mexico - Mexico
  • Peter Browning - Philips Lighting - Quality Excellence Specialist - Netherlands
  • Urs Bucher - Lucerne University of Applied Sciences and Arts - Head Quality Development - Switzerland
  • Eric Buh Mi - MoneyGram International - Belgium
  • Nyall Byrne - The Paharmaceutical Society of Ireland - Ireland
  • C
  • Tuba Canvar Kahveci - Sakarya University - Quality Improvement Coordinator - Turkey
  • Patrícia Carvalho - SMFC, Lda - Partner - Portugal
  • Agnieszka Cebrat - Sanden International Europe - Demand Planning Manager - United Kingdom
  • Vittorio Cesarotti - Università di Roma "Tor Vergata" - Professor and Director at Executive MBA - Italy
  • Zhiran Chen - CAQ - Senior Consultant/ Dept. Of Consultancy - China
  • Pilar Cibeau - Gestionae - Socio Director - Spain
  • Nathalie Claes - Ferranti Computer System NV - Director Corporte Efficiency - Belgium
  • Serafin Cuenca - ZITEC Consultores - CEO - Spain
  • Clara Cuiñas - Manpowergroup - Spain
  • D
  • Carlos d'Anglade - European Investment Bank - JASPERS - Senior Quality Management Officer - Luxembourg
  • Franz Decker - BMW Brilliance Autumotive Ltd. - Vice President of Strategy and Logistics - China
  • Behnam Dehban - Mapna Electric & Control Engineering & Manufacturing - Strategic Planning System & Quality Manager - Iran
  • Manuel Del Castillo - Fundacion Emmanuel Casbarri - President - Spain
  • Mehmet Akif Dermitas - IGDAS - Strategic Planning & Management Systems Manage - Turkey
  • Joanne Diamond - Weathley Group - United Kingdom
  • Nuria Diaz - QUIRONSALUD - Spain
  • Lorena Diaz - Enagas - Gerente de Organización - Spain
  • Douglas Dickson - City of Glasgow College - Performance an Improvement Director - United Kingdom
  • Niel Donovan - UNOPS - Quality Management Advisor - Denmark
  • Michaela Drascher - Quality Austria Trainings-, Zertifizierungs- und Begutachtungs GmbH - Operations Manager Business Excellence - Austria
  • E
  • Saeid Elahidoust - Hormozgan Steel Company - Manager - Iran
  • Justin Elias - Renault-nissan Consulting - Director - United Kingdom
  • Hiba Elias - Salmawit Pharmaceutical - Sudan
  • Ursula El Hage - CODEFE - Ecuador
  • Manouchehr Emadi - Mobarake Steel Company(Msc) - Internal Auditing Manager - Iran
  • Reza Esmaelpour - Mobarake Steel Company(Msc) - Chief - Iran
  • Vanessa Espinosa Montero - Siemens Postal Parcel & Airport Logistics SLU - Directora de Excelencia y Comunicación - Spain
  • F
  • Susana Fábregas - Club Excelencia en Gestión - Recognition & Assessment Director - Spain
  • Bushra Fadul Khalil - Giad Industrial Group - OSM Manager - Sudan
  • Hanqiang Fan - Nanjing Marine Radar Research Institute - Research fellow/Quality Dept. - China
  • Seyed Mohammad Reza Fazelian - Padideh Shimi Paydar Company - Managing Directors Consultant - Iran
  • Fco Javier Fdz de Gorostiza Isbert - SOTEC Consulting - Director - Spain
  • Danuse Fiserova - Czech Society for Quality - Czech Society for Quality - Czech Republic
  • Dr. Christian Forstner - EFQM - Director, Business Development - Belgium
  • heidar foroughnejad - securities and exchange organization - director human resources - Iran
  • G
  • Uwe Gackstatter - Robert Bosch GmbH - President Diesel Systems - Germany
  • Adolfo Garcia Arellano - CNSE - Coordinador de Relaciones Institucionales - Spain
  • Markus Garthoff - QMS GmbH - Managing Director - Germany
  • Victor Gimeno Granda - Enagas - Coordinador de Organziación - Spain
  • Sánchez Gómez Gema - IDCSALUD VALDEMORO, SA - Information and Patient Help Center Director - Spain
  • Julio Gonzalez Bedia - C&B Business Management Consulting - Managing Director - Spain
  • Amir Goudarzi Esfahani - Mobarake Steel Company(Msc) - Chief - Iran
  • Vince Grant - Catalyst Consulting Ltd - Chairman - United Kingdom
  • Rita Green - Catalyst Consulting - Senior Partner - United Kingdom
  • Susanne Grotti - Translation Office Grotti - Owner - Austria
  • H
  • Stefan Hagmann - qplusresources - Managing Partner - Germany
  • Marziyeh Hamidi - Hormozgan Steel Company - Manager - Iran
  • Younes Hamzavi Talehbazlou - Mobarake Steel Company(Msc) - Chief - Iran
  • Ling Han - CAQ - Senior Manager/ Dept. Of International Exchange - China
  • Mohamed Hassan Osman El Mahi - National Health Insurance Fund - - Sudan
  • Oliver Heinrich - Infineon Technologies Austria AG - CFO - Austria
  • Mercedes Hernández - Club Excelencia en Gestión - Membership & Activities Director - Spain
  • Mohamed Hessan Eltaib Adlan - Giad Industrial Group - Total Quality Department Manager - Sudan
  • Hans Hoffmann - Robert Bosch GmbH - Executive Vice President Controlling and Administration - Gasoline Systems Division - Germany
  • Ion Hohan - CERTIND SA - R&D Viceepresident - Romania
  • Felix Horner - Suva - EFQM Representative (Chargé de mission) and Corporate Performance Improvement Director – Switzerland
  • Angela Howarth - Quality Scotland - Head of Membership Services - United Kingdom
  • Graham Hull - Ley hill solutions - Managing Director - United Kingdom
  • I
  • Pedro Iglesias Vázquez - Confederación de Centros Educativos (CONCEE) - Secretario General - Spain
  • J
  • René Jakscht - T-Systems Multmedia Solutions GmbH - Business Unit Leader - Germany
  • Mohammad Javad Vafaei Rizi - Mobarake Steel Company(Msc) - Chief - Iran
  • Soeren Jehmlich - Infineon Technologies AG - Head of Business Excellence - Germany
  • K
  • Ostermann Kai - VAMED-KMB Krankenhausmanagement und Betriebsführungsges.m.b.H. - Managing Director - Austria
  • Susanne Kaldschmidt - KaldschmidtConsult Sustainable Excellence - Managing Consultant - Germany
  • Taras Kalyta - PU Ukrainian Association for Excellence and Quality - - Ukraine
  • Alireza Kazemi - Hormozgan Steel Company - Technology And Development Deputy - Iran
  • Zakia Kazmi - Kayzed Consultants - United Arab Emirates
  • Nihal Kepenek - ESBAS - Deputy Manager, Excellence Development - Turkey
  • Sabine Kern - VAMED-KMB Krankenhausmanagement und Betriebsführungsges.m.b.H. - Business Excellence - Austria
  • Abdel Gabar Ahmed Khogali - Giad Industrial Group - Project Manager - Sudan
  • Elena Khokhlova - Stavropol State Agrarian University - Head of Quality Management Center - Russia
  • Hakan Kilitcioglu - ARGE Consulting - Partner - Turkey
  • Rietta Klijn - Help 2 Improve - Owner - Netherlands
  • Hans Kostwein - Kostwein Group - Managing Director - Austria
  • Dirk Kowalewski - BestformConsulting - Owner - Germany
  • L
  • Pema Lama - EFQM - Coordinator, Partners Relations - Belgium
  • Tony Lenehan - Centre for Competitiveness - Ireland
  • Gerhard Leu - Gerhard Leu AG - CEO - Switzerland
  • Xiaofei Li - CAQ - Chief Engineer - China
  • Hua Li - China Ship Development and Design Center - Researcher/ QC & Security Dept. - China
  • Yuqi Li - Dalian Shipbuilding Industry Co.,Ltd. - Deputy technical Director/ General office - China
  • Andreas Lindt - Business Development Manager - Germany
  • Ola Lindwall - Volvo Car Corporation - Senior Advisor - Sweden
  • Greg Lipoczi - Renault-Nissan Consulting - Business Development Manager - United Kingdom
  • Juan Liquete - Comisión de Estrategia en EFQM - Spain
  • Paul Little - City of Glasgow College - Principal & Chief Executive - United Kingdom
  • Shamma Lootah - Dubai Electricity & Water Authority - Mgr - Awareness & Bldg Capabilities - United Arab Emirates
  • Matthias Luettich - BMW Brilliance Automotive Ltd. - Head of Strategy and Business Control - China
  • M
  • Seyed Vahid Madineh - Mobarake Steel Company(Msc) - Manager - Iran
  • Mehmet Kursad Maranci - IGDAS - Quality Management Systems Chief - Turkey
  • Patrick Margaria - EDF - Délégué Etat Major Pilotage Opérationnel et Leadership - France
  • Cristina Martínez Mourin - Hospital Plató - Coordinadora Calidad - Spain
  • Luis Mauleon - ASENTA Consulting, S.L. - Managing Director - Spain
  • Maura McGregor - Weathley Group - United Kingdom
  • Sanchez Menan Marta - IDCSALUD VALDEMORO, SA - Medical Director - Spain
  • Eva Meschik - Infineon Technologies Austria AG - Purchasing - Austria
  • Detlef Milferstaedt - Infineon Technologies AG - Director Business Excellence - Germany
  • Alfredo Millan - Club Excelencia en Gestión - Training & Partnership Director - Spain
  • Isra'a Mobideen - EFQM - Manager, EFQM Middle East - United Arab Emirates
  • Andre Moll - Initiative Ludwig-Erhard-Preis e.V. - Executive Secretary - Germany
  • Nayra Montesinos - Club Excelencia en Gestión - Events Manager - Spain
  • Susana Moreno - CLH - Spain
  • Salah Edien Mubarek - TAHEEL ALTAMAYUZ Trading Company - Business Excellent Consultant - Saudi Arabia
  • Sebastian Muir - Lea Business Excelence Ltd - Director - United Kingdom
  • Gianluca Mulè - EFQM - Director, Partners & Representative Offices - Belgium
  • Leticia Muller Garcia - Hospital Universitario Infanta Elena- Quironsalud Group - Quality and Environmental Manager - Spain
  • Heli Mustonen - Metsä Fibre Oy - Quality Manager - Finland
  • N
  • Alexandra Nae - Bosch Rodez Plant - Office Executive - France
  • Mohammad Nazemi Harandi - Mobarake Steel Company(Msc) - Manager - Iran
  • Matik Nicholls - Phoenix Park Gas Processors Limited - Vice President Marketing - Trinidad - Tobago
  • Fuqiang Nie - Luoyang Ship Material Research Institute - Deputy Dept. Director - China
  • Pau Negre Nogueras - Comtec - Spain
  • Rajko Novak - SIQ Ljubljana - Lecturer, coach - Slovenia
  • Ana Maria Nuñez - ROADMAK Solutions - Directora - Ecuador
  • O
  • Dr. Geert Opdenbosch - EFQM - Chief Financial Officer - Belgium
  • José Oliveira - Bosch Car Multimedia Portugal, S.A. - Innovation Projects & EFQM Model - Portugal
  • P
  • Luz Pagonessa - Sanitas Hospitales - Responsible de Systemas de Gestion - Spain
  • Feng Pang - Shanxi JIANGHUAI Heavy Industry Co.,Ltd - Director/Senior Engineer/Quality Management Dept. - China
  • Nafiseh Payani - Iran Efqm Representative - Iran Efqm Representative - Iran
  • Andrew Penn - Ley Hill Solutions - Senior Associate - United Kingdom
  • Lars Persson - Postnord - Senior Project Manager - Sweden
  • Jan Hendrik Peters - BMBG Consult - Owner / Senior Management Consultant - Germany
  • Christoph PienkoB - German Association for Quality (DGQ) - CEO & Member of the Board - Germany
  • Franco Pieracci - SYNERGY PERFORMANCE Middle East - Managing Partner - United Arab Emirates
  • Jérôme Plaquevent - Cabinet d'orthodontie BECKER & Associés - Directeur Administratif et Financier - Luxembourg
  • Mohammadreza Pourrezaei - Securities & Exchange Organization - Methods improvment & job discription office - Iran
  • Samuli Pruikkonen - EFQM - Senior Manager, Assessment & Recognition - Belgium
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  • -
  • R
  • Tadeusz Rakoczy - Mando Corporation Poland Sp. z o.o. - Junior Specialist - Poland
  • Farhad Rafat - Iranian Mines And Mining Industries Development And Renovation Organization - Expert Development Of Management Systems - Iran
  • Mohammadhassan Rahimi - Mobarake Steel Company(Msc) - Chief - Iran
  • Mohammad Mahdi Ravanfar - Mobarake Steel Company(Msc) - Manager - Iran
  • Janet Robertson - Quality Scotland - Account Director - United Kingdom
  • Natacha Rodriguez - Manpowergroup - Spain
  • Ana Roldan - Gestionae - Socio Director - Spain
  • Rosa Roldan - Gestionae - Consultor - Spain
  • Miquel Romero - Club Excelencia en Gestión - Knowledge Management Director - Spain
  • Pierre Rosset - Medical director - Switzerland
  • S
  • Mozhgan Sadr - VAMED-KMB Krankenhausmanagement und Betriebsführungsges.m.b.H. - Strategic planning & innovation management - Austria
  • Joanne Salazar - Phoenix Park Gas Processors Limited - Vice President Strategy and Corporate Services - Trinidad - Tobago
  • Denise Sánchez - Club Excelencia en Gestión - Benchmarking Manager - Spain
  • Nenad Savic - Adria Mobil d.o.o. - Director of Quality Sector - Slovenia
  • Andreas Schmidt - SSB Consult Schmidt & Bäuerle Partnerschaft - Managing Director - Germany
  • Marcus Schmidt - T-Systems Multimedia Solutions - Servicefield Manager - Germany
  • Siegfried Schmidt - SAQ Swiss Assiociation for Quality - Head of Business Excellence - Switzerland
  • Celal Seçkin - Seçkin Consultancy and Training Co. Ltd. - Managing Director - Turkey
  • Alla Shevchenko - SUE Inpredservice - Russia
  • Mohsen Shiri Babadi - Khouzestan Steel Company - Head Of Excellence And Performance Management Organization - Iran
  • Siamak Shojaei Borjouei - Mobarake Steel Company(Msc) - Chief Of Quality Management Systems & Excellence - Iran
  • Fernando Sierra - EUSKALIT - CEO - Spain
  • Stéphane Simonetta - Grundfos Holding A/S - Group Executive Vice President, Chief Operating Officer - Denmark
  • Johann Simmel - BMW Plant Regensburg - Leiter Qualitätsmanagement - Germany
  • Rabi Siyam - Dubai Electricity & Water Authority - United Arab Emirates
  • Gildas Sorin - Cynora GmbH - CEO - Germany
  • Christian Spotti - GC Europe N.V. - General Manager Business Excellence & HR - Belgium
  • Harald Strommer - successfactory management coaching gmbh - Partner - Austria
  • Robert Struthers - West Lothian Council - Depute Chief Executive - United Kingdom
  • Kirsteen Sullivan - West Lothian Council - Depute Council Leader - United Kingdom
  • Pavol Surin - PosAm, spol. s r.o. - Business Excellence Manager - Slovak Republic
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  • Gholamreza Talebi - Khouzestan Steel Company - Head Of Products Planning And Control - Iran
  • Tiia Tammaru - Estonian Association for Quality (EAQ) - Chairman of the Board - Estonia
  • Masoud Tavakol Fard - Khouzestan Steel Company - Hse Manager - Iran
  • Pauline Thomson - Weathley Group - United Kingdom
  • Nerea Torres - Siemens PPAL - Chief Executive Officer - Spain
  • Enrico Tosco - Telecom Italia S.p.A. - Director Human Resources North East - Italy
  • Gonnie Tossaint - EFQM - Belgium
  • Léon Tossaint - EFQM - Chief Executive Officer - Belgium
  • Vladimir Trukhachev - Stavropol State Agrarian University - Rector - Russia
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  • Gerd Uckermann - Infineon Technologies Austria AG - Busines Excellence Manager - Austria
  • Ruza Undeutsch - Studienbeihilfenbehörde - Head of departement - Austria
  • Gunay Uskudar - Bosch Sanayi ve Tic. A.S. - Business Excellence Manager - Turkey
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  • Mateja Valenci - MIRS - Head of Section - Slovenia
  • Pavel Vecera - Slovak Society for Quality - Slovak Republic
  • Stephane Verdoux - Strateis - France
  • Anna Volkogonova - Stavropol State Agrarian University - Manager - Russia
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  • Sophie Wager - EFQM - Marketing & Communication Manager - Belgium
  • Daniel Wagner - BMW AG - Project Manager EFQM Technical Planning - Germany
  • Hameed Waheed - TECOM Group - United Arab Emirates
  • Franz-Peter Walder - Quality Austria - Member of the Board - Austria
  • Zhen Wang - Wuhan Digital Engineering Institute - Director/Researcher/Quality Dept. - China
  • Lilin Wang - CAQ - Director/Dept. Of International Exchange - China
  • Rogier Wassenberg - Philips Lighting - TQM Manager - Netherlands
  • Andreas Wendt - BMW Group - Director, BMW Group Plant Dingolfing - Chairman of EFQM - Germany
  • Alexis Willems - EFQM - Senior Manager, Membership Europe - Belgium
  • George Wilson - Centre for Competitiveness - Senior Executive - United Kingdom
  • Julie Whitelaw - West Lothian Council - Head of Corporate Services - United Kingdom
  • Huijuan Wu - BMW Brilliance Automotive Ltd. - EFQM Project Leader - China
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  • Rongchan Yang - China shipbuilding Industry Corporation - Division Chief/Quality Safety & Environment Protection Dept. - China
  • Ahmad Yousefzadeh - Mobarake Steel Company(Msc) - Manager - Iran
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  • Regina Zawisza - EFQM - Programme Manager, Membership - Belgium
  • Jiantao Zheng - Reactor Engineering Sub-Institute Nuclear Power Institute fo China - Research Assistant of the Quality Dept. - China
  • Qingjun Zhou - Jiangsu automation research institution - Director/Researcher/Quality Safety & Environment Protection Dept. - China
  • Gordana Zurga - MIRS - Secretary - Slovenia
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Thank you to the EFQM Forum 2017 Sponsors

Platinum

Gold

Silver

Forum Friends

Brand your Organisation as a Sponsor

Associate your organisation with a high-end, executive conference; build awareness among more than 20,000 contacts and visitors to the EFQM Forum website and finally, meet and network with peers during breaks and lunches, all taking place in the foyer area where your sponsor table will be located.

Sponsoring the EFQM Forum allows you to interact and network with target audiences and build visibility for your organisation. All sponsorships come with benefits, including acknowledgement on the Forum website, in the event’s programme, and in a variety of verbal announcements, plus acknowledgement on slides prior to plenary sessions.

Click here to download the EFQM Forum 2017 - Sponsorship information

SPONSORSHIP PACKAGES

 

PLATINUM

GOLD

SILVER

FORUM FRIENDS

EFQM Forum Tickets

10
(front row reserved seats & VIP access)

5
(front row reserved seats)

2

1

Celebration Dinner Tickets

10
(table in preferential position and personalised with logo)

8

6

2

Additional tickets to the Forum and Dinner

50% discounted rate

50% discounted rate

-

-

Advertorial in Forum programme

Full-page (A4)

Half-page (A5)

-

-

Advertorial in EFQM Excellence in Action magazine (Sept.)

Full-page (A4)

Half-page (A5)

-

-

Logo in Forum publicity in Spanish media (Sept.)

X

X

-

-

Video interview to promote the organisation’s journey to Excellence

3-min

1-min

-

-

Recognition as a sponsor on Forum websites & link to the organisation’s website

X

X

X

X

Sponsor’s logo on all Forum promotional material

X

X

X

X

Sponsor’s logo on a photo-call used during the Forum & Dinner for the official photos

X

X

X

X

Acknowledgement by the CEO of EFQM at the start and closing

X

X

X

X

An insert in the attendees’s Forum bag

X

-

-

-

A draped resource table for the sponsor to share informational material

X
(Personalised space in the coffee zone)

X

X

X

 

20,000€

12,000€

8,000€

4,000€

 

Please contact EFQM for additional information and to discuss the availability of sponsorship opportunities and customised sponsorships. Although a wide range of sponsorship opportunities are available, some are limited and are on a first-come, first-served basis. Therefore, every effort will be made to assign sponsorship according to your request. If the applied-for sponsorships are no longer available, you may select another option.

Vinciane Beauduin - EFQM - vinciane.beauduin@efqm.org

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EFQM Celebration Dinner and Award Ceremony

The Celebration Dinner and EFQM Excellence Award Ceremony will be in the Centro Municipal la Esfera de Alcobendas. Ayuntamiento de Alcobendas is the EFQM Excellence Award Winner 2016.

 

Preliminary Evening Programme

  • 18.00-18.30 - Shuttle from the Hotel to the venue in Alcobendas - Touristic route through the city
  • 19.00 - Welcome cocktail
  • 20.00 - Welcome speeches
  • 20.30 - Dinner is served (3 courses)
  • 22.00 - EFQM Excellence Award Ceremony
  • 23.00 - Entertainment
  • 23.30 - Shuttle transfer to the hotels (every hour, on the hour from 22.00)

Table assignment: Your table number is on your dinner ticket. Please bring it with you. A table plan will be provided in due time.

EFQM Excellence Award 2017

CENTRO MUNICIPAL LA ESFERA DE ALCOBENDAS, Avenida Olímpica ,14 / Metro Marqués de la Valdavia

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The EFQM Global Excellence Award 2017

25 years ago, in 1992, the first EFQM Excellence Award ceremony took place in Madrid, in the presence of the King of Spain. The EFQM Award was called at the time the "European Quality Award". The first Award Winner was Rank Xerox in the United Kingdom.

Since then, over 250 organisations, representing various size and sectors, private or public, measured their progress on their journey towards Excellence, aiming at the highest level by applying to the EFQM Excellence Award.

 

 

 

 

Discover the Nominees!

We are glad to announce the Nominees of this year's EFQM Global Excellence Award!

Bosch Car Multimedia Portugal, S.A.

Bosch Car Multimedia Portugal, S.A. is a production plant and Research & Development Centre of complex electronic systems. Currently, the plant produces a wide portfolio that spans across navigation systems, instrumentation systems and highend car radios for the automotive industry, steering angle sensors for ESP‐system, electronic controllers for heating equipment, and controllers for household appliances. Over the years, the know‐how of more than 2000 associates turned the company into a reference in the electronics market. 

Bosch Rodez Plant

With approximately 1,500 associates, the Bosch Rodez Plant is the largest Bosch factory in France. Located in the Midi‐Pyrénées region, it is the top private‐sector employer in the Aveyron department and provides work for approximately 10,000 people. The Plant manufactures 3 types of energy saving and emission‐reducing diesel components: Common Rail Injectors, Injector Nozzles, and Glow Plugs. 

Dubai Electricity and Water Authority

Dubai Electricity and Water Authority (DEWA) is a government owned utility with the sole responsibility for supplying electricity and water to the Emirate of Dubai. DEWA owns, operates and maintains power stations and desalination plants, aquifers, power and water transmission lines and power and water distribution networks in Dubai. Their power generation and water desalination stations are mainly fuelled by natural gas.

Geriatrische Gesundheitszentren der Stadt Graz (GGZ)

The Geriatric Health Centres of the City of Graz (GGZ) are a non‐profit, public service organisation operating in the public health and social services sector as a municipal enterprise. They provide around 20 graduated care forms for patients and elderly people. They consist of the Albert Schweitzer Clinic, Albert Schweitzer Hospice, Assisted Living and 4 Nursing homes. There are in total about 800 patients, residents or day‐care‐patients. 

Glasgow Housing Association

At GHA, Scotland’s biggest social landlord, our mission is ‘Better Homes, Better Lives, a Better Glasgow.’ We provide 41,500 quality, affordable homes to rent and are currently building hundreds more new homes in our communities. We also work hard, with our partners, to support tenants and their families to get the most out of their lives. That includes creating jobs and training opportunities and supporting, in a range of ways, our most vulnerable customers. 

Hospital Universitario Infanta Elena

Hospital Universitario Infanta Elena (HUIE) is a privately managed hospital belonging to the network of public hospitals of the Madrid region. HUIE belongs to Quirónsalud Group, a leading private healthcare group in Spain. Its area of direct influence comprises 4 municipalities with around 113,000 inhabitants. The hospital features 136 inpatient beds, 8 individual ICU stations and eight neonatal stations, 8 ORs, .an endoscopy unit with three endoscopy suites, an obstetrics block with two predelivery rooms, 4 delivery rooms, 88 outpatient examination and consultation rooms, and 17 daystay stations for adult patients. 

Mando Corporation Poland Sp. z.o.o.

Mando Poland (MCP) operates in the automotive industry, producing complex systems which provide comfort and safety for vehicle use. The products include brake calipers, suspensions and steering gears. MCP is the only plant in Europe that manufactures three different chassis subsystems in one location assuring highest quality at the same time. It is possible due to a clearly defined vision as well as devoted and talented employees who share the Company’s values.  

Robert Bosch GmbH, Blaichach Plant (BhP)

The Bosch Group is a leading global supplier of technology and services. The company employs roughly 360,000 associates worldwide, and generated sales of 49 billion euros in 2014. With a workforce of about 3,100 people, the Bosch Blaichach/Immenstadt plant is the biggest industrial employer in the Allgäu region and manufactures mainly electronic brake control systems (ABS and ESP®), injection components and sensors for powertrain technology. 

Sanitas Hospitales

Sanitas Group is specialised in healthcare and social healthcare services. The group is made of the following organisations: Sanitas Insurance, Sanitas Hospitals, Sanitas Residential and Sanitas Healthcare Services. Sanitas Hospitales (SH) is responsible for managing the hospitals infrastructure within the Group. SH’s own network is composed of 4 hospitals, 20 multi‐speciality centres and Sanitas Acude (emergency care at home). 

Tarsus Belediyesi (Municipality)

Tarsus is a city in south-central Turkey, in the Mediterranean and is part of the Mersin Metropolitan Area. With its ten thousand years old history it is the centre of tourism with historical sites such as Eshab-ı Kehf Cave, Prophet Danial’s Grave or Cleopatra Gate. Service area of the Tarsus Municipality covers an area of 202.400 hectares including 179 neighbourhoods. It has a population of 327.000 people where 76% are located in the town centre neighbourhoods and 24% live in rural neighbourhoods. Tarsus provides the necessary local and common services to 327.00 citizens from birth to death with its 608 employees. 

West Lothian Council  

West Lothian Council (WLC) is the ninth largest local authority in Scotland with over 8,000 employees delivering a diverse range of vital services to the people and businesses of West Lothian. We provide around 100 key public services, including; schools and nurseries, social care, housing, roads, land and environmental services, local development and planning, support for business enterprise, libraries and a range of other key frontline services such as; community centres, arts and leisure. 

The results of this year's EFQM Award will be announced during the Celebration Dinner on Thursday 26 October, in Madrid. Don't miss the opportunity to discover it in real-time!

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Register now ...

Please note that the Celebration Dinner on 26th of October is already fully booked. Registrations are now only open to take part in the EFQM Forum.

REGISTER NOW ONLINE

Registration Fees

The registration fees below are excluding Spanish taxes (VAT). The fees shown on the online or PDF forms are tax included.

Fee categories EFQM Member Non Member
Standard - Forum only 950€ 1,150€
Company/Group discount (>5 tickets - fee per ticket) 950€ 1,150€

Once your registration is submitted, you will receive your confirmation and proforma invoice.

How to check-in at the EFQM Forum (on-site)

The registration counters will be located in the entrance of the Auditorium in the Museum Reina Sofia.

Registration opening hours

  • October 26, 2017 - 08.00 – 17.00
  • October 27, 2017 - 08.00 – 16.30

Named badges will be handed over to you at the registration counter together with the congress bag. All participants are requested to wear the Forum badges on all Forum occasions.

 

Payment Instructions (Credit Card / Bank Transfer)

All payments must be made in EUR either by bank transfer or credit card. No other type of payment will be accepted.

PAYMENT BY BANK TRANSFER

Please note that all transfer charges must be paid by the participant. Please indicate your name, your registration number and the purpose of your payment in the message field on the bank transfer, so that the money can be assigned.

Bank Transfer Payments for Registrations will only be accepted if initiated before 7th October 2017. After this deadline only credit card payments will be accepted. Please transfer the full amount (including bank service charge).

PAYMENT BY CREDIT CARD

The following credit cards are accepted: Visa | Euro-/MasterCard | American Express | Diners

Terms & Conditions

EFQM Forum Cancellation and Alteration Policies
All cancellations or changes must be made in written form, via letter, fax or e-mail to efqmforum2017@aimgroup.eu. Only written cancellations and changes will be accepted. Please note that all refunds will only be issued after the congress. Changes or substitutes (replacements) are welcomed at the administration cost of € 25.00.

Conditions for registration

  • Registration Cancellation on or before 18th July: 25% of registration fee
  • Registration Cancellation 19th July and 29th August: 50% of registration fee
  • Registration Cancellation after 29th August: 100% of registration fee

Please send your full bank account details together with the cancellation. All refunds will be processed within one month after the EFQM Forum. The Organisers retain the right to change the programme should urgent circumstances dictate.

Force Majeure

For reasons beyond its control (such as war, strikes, lockouts, riots or any such civil disturbances, any acts of God, including but not limited to earthquakes, floods, droughts and typhoons) and any other cause of circumstance of whatsoever nature beyond its control that have an impact on the arrangements, timetables or planning of the EFQM Forum and its corresponding activities in Madrid, Spain, the EFQM Forum has the right to immediately alter or cancel the activities or events or any of the arrangements, timetables, plans or other items relating directly or indirectly thereto. No party involved shall be entitled to any compensation for damages that result from such alteration or cancellation.

Liability & Data Protection

AIM Group International acts as an agent and can not be responsible for any loss, injury or damage to any person or property, whatever the cause may be. Liability of persons and enterprises providing means of transportation or other services, however, remains unaffected. Only written arrangements are binding. Sole venue is Brussels. We kindly ask you to authorize AIM by your signature to use all registration data given by this form for a computerized handling on the Forum. Please note that you are responsible for your own visa arrangement, but we are happy to assist and provide an official invitation letter.

 

By completing the registration form you have read and accept the booking conditions and the cancellation / alteration policies of AIM Group International.

CONTACT FOR QUESTIONS
EFQM Forum 2017 - Email: efqmforum2017@aimgroup.eu

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Venues

Where abouts...

The EFQM Forum will take place in the Auditorium 400, situated in the Museum Reina Sofia, located in the historical centre of Madrid. A number of hotel rooms have been blocked in hotels close by at preferential rates for all delegates.

The Museo Reina Sofía offers its venues to companies and institutions for holding cultural and corporate events, which can be complemented with private and exclusive tours around its major collection of modern and contemporary art, spanning from the end of the 19th century to the present day. Framed within unrivalled architecture comprising the Sabatini and Nouvel Buildings, congresses, meetings, cocktail receptions, black-tie dinners and film productions can be organised in highly versatile spaces.

Auditorium 400, situated in the Museum Reina Sofia

The Museo Nacional Centro de Arte Reina Sofía is Spain's national museum of 20th-century art. The museum was officially inaugurated on September 10, 1992, and is named for Queen Sofía. It is located in Madrid, near the Atocha train and metro stations, at the southern end of the so-called Golden Triangle of Art (located along the Paseo del Prado and also comprising the Museo del Prado and the Museo Thyssen-Bornemisza).

The museum is mainly dedicated to Spanish art. Highlights of the museum include excellent collections of Spain's two greatest 20th-century masters, Pablo Picasso and Salvador Dalí. Certainly, the most famous masterpiece in the museum is Picasso's painting Guernica. The Reina Sofía collection has works by artists such as Eduardo Chillida, Pablo Gargallo, Julio González, Luis Gordillo, Juan Gris, José Gutiérrez Solana, Joan Miró, Lucio Muñoz, Jorge Oteiza, Pablo Serrano, and Antoni Tàpies.

International artists are few in the collection, but there are works by Francis Bacon, Joseph Beuys, Pierre Bonnard, Georges Braque, Alexander Calder, Robert Delaunay, Max Ernst, Lucio Fontana, Damien Hirst, Donald Judd, Vasily Kandinsky, Paul Klee, Yves Klein, Fernand Léger, Jacques Lipchitz, Magritte, Henry Moore, Bruce Nauman, Gabriel Orozco, Nam June Paik, Man Ray, Diego Rivera, Mark Rothko, Julian Schnabel, Richard Serra, Cindy Sherman, Clyfford Still, Yves Tanguy, and Wolf Vostell.

The Museum Reina Sofia is a 5-min walk from the Atocha Train Station

Forum hotels in Madrid

How to get to Madrid, city centre & the Forum venue?

The Forum venue is closely located to the Atocha Train & Metro station (5-min walk).

FROM MADRID AIRPORTS (Barajas Airport)
Madrid-Barajas Airport is located on the northeast of Madrid, Barajas district, only 12 kilometers from Madrid city centre.

  • By taxi: Madrid airport disposes of several public taxi ranks, distributed over all airport terminals. The price for a taxi ride from the Barajas airport to the centre of Madrid is a flat rate of about 30€ one way. The luggage is included for any tariffs which apply.
  • By metro: There is a metro line from Madrid city to the airport terminal T4: Metro Mine 8 Nuevos Ministerios - Aeropuerto T4. The line has two metro station at the airport. From the train station Atocha Renfe, which is one of the main transfer points for arrivals and departures of the RENFE and AVE trains, you can get to the airport, passing 14 more metro stations: Atocha-Renfe train station to Tribunal, via metro line 1, Change trains in Tribunal to take the metro line 10 in direction to Nuevos Ministerios, Change trains in Nuevos Ministerios to take the metro line 8 in direction to the airport.
  • By train: The Spanish railway company RENFE, connects Madrid with the Madrid Barajas airport through the local train network service "Cercanías" C1 line. The train station is on the terminal T4 floor -1, and is called Aeropuerto T4. To move to the other terminals there is a shuttle bus service connecting the terminals. The estimated travel time from the airport to the Atocha station is 25 minutes. Single ticket tariff is 2,60 €, valid for one journey in the two hours after it is issued. Frequency : every 30 minutes.
  • By bus: Line Exprés airport: Atocha/Cibeles - O'Donnell - Airport. The line 203 or Exprés Aeropuerto (Airport express) is the express line connecting the Atocha train station and the airport of Madrid-Barajas. Runs: every 15-20 minuts during daytime (6:00h to 23:30h) and every 35 minuts at overnight (23:30h to 6:00h). The journey Atocha - terminal T1 takes around 30 minuts in normal traffic conditions.
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A few words about MADRID

Madrid is the capital city of the Kingdom of Spain and the largest municipality in both the Community of Madrid and Spain as a whole. The city has a population of almost 3.2 million with a metropolitan area population of approximately 6.5 million. It is the third-largest city in the European Union (EU) after London and Berlin, and its metropolitan area is the third-largest in the EU after those of London and Paris. The municipality itself covers an area of 604.3 km2 (233.3 sq mi).

Madrid lies on the River Manzanares in the centre of both the country and the Community of Madrid (which comprises the city of Madrid, its conurbation and extended suburbs and villages); this community is bordered by the autonomous communities of Castile and León and Castile-La Mancha. As the capital city of Spain, seat of government, and residence of the Spanish monarch, Madrid is also the political, economic and cultural centre of the country.The current mayor is Manuela Carmena from Ahora Madrid.

The Madrid urban agglomeration has the third-largest GDP in the European Union and its influences in politics, education, entertainment, environment, media, fashion, science, culture, and the arts all contribute to its status as one of the world's major global cities. Madrid is home to two world-famous football clubs, Real Madrid and Atlético de Madrid. Due to its economic output, high standard of living, and market size, Madrid is considered the major financial centre of Southern Europe and the Iberian Peninsula; it hosts the head offices of the vast majority of major Spanish companies, such as Telefónica, Iberia, and Repsol. Madrid is the 17th most liveable city in the world according to Monocle magazine, in its 2014 index.

Madrid houses the headquarters of the World Tourism Organization (UNWTO), belonging to the United Nations Organization (UN), the Ibero-American General Secretariat (SEGIB), the Organization of Ibero-American States (OEI), and the Public Interest Oversight Board (PIOB). It also hosts major international regulators and promoters of the Spanish language: the Standing Committee of the Association of Spanish Language Academies, headquarters of the Royal Spanish Academy (RAE), the Cervantes Institute and the Foundation of Urgent Spanish (Fundéu BBVA). Madrid organises fairs such as FITUR, ARCO, SIMO TCI and the Cibeles Madrid Fashion Week.

While Madrid possesses modern infrastructure, it has preserved the look and feel of many of its historic neighbourhoods and streets. Its landmarks include the Royal Palace of Madrid; the Royal Theatre with its restored 1850 Opera House; the Buen Retiro Park, founded in 1631; the 19th-century National Library building (founded in 1712) containing some of Spain's historical archives; a large number of national museums, and the Golden Triangle of Art, located along the Paseo del Prado and comprising three art museums: Prado Museum, the Reina Sofía Museum, a museum of modern art, and the Thyssen-Bornemisza Museum, which completes the shortcomings of the other two museums. Cibeles Palace and Fountain have become one of the monument symbols of the city.

For more information :

CURRENCY
The official currency in Spain is the Euro (€).

ENTRY REQUIREMENTS
Spain was one of the first parties to join the Schengen Agreement, which abolished internal borders, enabling passport-free movement between a large number of European countries.

Under further agreements between Spain and individual countries, no visa is required if you’re coming from Andorra, Argentina, Australia, Brazil, Brunei, Canada, Costa Rica, Croatia, El Salvador, Guatemala, Honduras, Hong Kong, Israel, Japan, Macau, Malaysia, Mexico, Monaco, New Zealand, Nicaragua, Panama, Paraguay, San Marino, Singapore, South Korea, United States, Uruguay, Vatican City or Venezuela. In all these cases, you only need a valid passport.

If your country is not part of the schengen agreement or listed here above, please check with the Spanish Embassy in your home country whether you need a visa.

CONTACT INFORMATION
For information regarding the technical programme and sponsorship please contact:
EFQM - Vinciance Beauduin - Vinciane.Beauduin@efqm.org

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The detailed information on each hotels, including room rates, availabilities and booking will be provided in due course.

ONLY YOU ATOCHA****

An atmosphere of contemporary urban comfort. The city’s best ambassadors. The hotel is in a central area of Madrid, on the Paseo Infanta Isabel opposite Puerta de Atocha railway station and just a few metres from the Retiro park. The beauty of this historic building has been enhanced by skilful design, with interior décor based on an eclectic set of resources and an informal yet sophisticated character, aimed at creating a setting of urban comfort.

DISTANCE TO THE FORUM VENUE

  • by foot: 750 m, 10 min

ROOM RATE PER NIGHT (breakfast included)

For the nights between 24 - 28 October 2017

  • Single Deluxe room : 187€
  • Double Deluxe room : 209€

To book your room : http://www.onlyyouhotels.com/en/hotels/only-you-hotel-atocha/?gclid=CLHF37KwtdMCFSwq0wodF20ARg - Promotional code : EFQM2017

NH PASEO DEL PRADO*****

Just across the street from the Prado, Reina Sofia and Thyssen museums, the NH Collection Madrid Paseo del Prado offers an inspiring location in the heart of the city’s Art Triangle. This historic Neo-Baroque palace, designed by Antonio Palacios at the beginning of the 20th century, is an elegant setting for an unforgettable stay and just minutes away from the Banco de España and Atocha stations.

DISTANCE TO THE FORUM VENUE

  • by foot: 900 m, 12 min

ROOM RATE PER NIGHT (breakfast included)

For 1 night - 25 to 26 October 2017

  • Single Superior room : 202.62€
  • Double Superior room : 221.32€

For 1 night - 26 to 27 October 2017

  • Single Superior room : 208.89€
  • Double Superior room : 227.59€

For 2 nights 25 to 27 October 2017

  • Single Superior room : 205.76€/night
  • Double Superior room : 224.46€/night

To book your room : https://www.nh-hoteles.es/event/efqm-2017--madrid-25th-28th-october-of-2017

TRYP MADRID ATOCHA HOTEL****

The Tryp Madrid Atocha is located in the heart of Madrid, in the so-called Arts District consisting of the city’s main museums: the Prado Museum, the Thyssen Museum and the Reina Sofia Museum. The hotel is built within a splendid palace dating back to 1913. Tryp Madrid Atocha is the perfect option whether travelling for business or for pleasure thanks to its excellent location in the centre of the city and the quality of its services.

DISTANCE TO THE FORUM VENUE

  • by foot: 750 m, 10 min

ROOM RATE PER NIGHT (breakfast included)

  • Single Tryp room : 163.90€
  • Double Tryp room : 174.90€
  • Single Premium room Queen bed : 179.90€
  • Double Premium room Queen bed : 190.90€

To book your room : http://meetings.melia.com/en/EFQM2017.html

 
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Should you have any queries, feel free to contact us.

EFQM
Avenue des Olympiades 2
B-1140 Brussels - Belgium
Vinciane Beauduin
Senior Manager, Operations, Digital Services & Training
vinciane.beauduin@efqm.org - +32 2 775 35 10

For any question related to your registration, invoice or logistics, please contact: efqmforum2017@aimgroup.eu

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Welcome to the AGILITY PULSE questionnaire

The Agility Pulse answers the calling to uncover how and to what degree organisations adopt and instil management systems that allow them to become more agile.

Participants to the survey and to the EFQM Forum will receive a copy of the results and therefore be able to use the conclusions and recommendations this study identifies as a reference point to improve their own management, and in doing so, improve their competitive edge and differentiation among their peers.

Participants reply anonymously to a series of questions in an easy-to-follow questionnaire and all replies contribute to compiling the Agility Pulse. The comparison will be based on data collected until 31th July. The estimated time needed to complete the questionnaire is 8 minutes.

To access the survey, please click one of the following links:

  • For English: https://impulsa.estudiosdeployment.es/survey/index/sid/196477/token/wn8HOH87zvXimh_/lang/en/newtest/Y
  • For Spanish: https://impulsa.estudiosdeployment.es/survey/index/sid/196477/token/l0_fAdOVnRyagas/lang/es/newtest/Y
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