What does Agility mean to organisations?
When operating in a turbulent environment, organisational agility, defined as the ability to rapidly and efficiently adapt to change, is invaluable. Seizing game-changing opportunities and shifting resources are strategic priorities every organisation deals with. Executives know this and recognised the many benefits of enhanced agility.
This year's EFQM Forum is organised in collaboration with our Primary Partner in Spain, Club Excelencia en Gestión.
We look forward to welcoming each one of you in Madrid, in October.
THURSDAY 26 OCTOBER
FRIDAY 27 OCTOBER
The EFQM Forum will once again offer a mix of cutting edge input from keynote speakers, practical experiences from business leaders and international experts of excellent organisations, and opportunities to network.
The Attendees 2017
Look who is attending...
The EFQM Forum will be attended by a group of senior executives from Europe and beyond, and from a wide variety of sectors, who are interested in learning about recipes on how leading organisations reach and sustain a high level of performance.
The list of attendees is uploaded on an ongoing basis until the Forum.
Thank you to the EFQM Forum 2017 Sponsors
Brand your Organisation as a Sponsor
Associate your organisation with a high-end, executive conference; build awareness among more than 20,000 contacts and visitors to the EFQM Forum website and finally, meet and network with peers during breaks and lunches, all taking place in the foyer area where your sponsor table will be located.
Sponsoring the EFQM Forum allows you to interact and network with target audiences and build visibility for your organisation. All sponsorships come with benefits, including acknowledgement on the Forum website, in the event’s programme, and in a variety of verbal announcements, plus acknowledgement on slides prior to plenary sessions.
Please contact EFQM for additional information and to discuss the availability of sponsorship opportunities and customised sponsorships. Although a wide range of sponsorship opportunities are available, some are limited and are on a first-come, first-served basis. Therefore, every effort will be made to assign sponsorship according to your request. If the applied-for sponsorships are no longer available, you may select another option.
Vinciane Beauduin - EFQM - firstname.lastname@example.org
EFQM Celebration Dinner and Award Ceremony
The Celebration Dinner and EFQM Excellence Award Ceremony will be in the Centro Municipal la Esfera de Alcobendas. Ayuntamiento de Alcobendas is the EFQM Excellence Award Winner 2016.
Preliminary Evening Programme
Table assignment: Your table number is on your dinner ticket. Please bring it with you. A table plan will be provided in due time.EFQM Excellence Award 2017
CENTRO MUNICIPAL LA ESFERA DE ALCOBENDAS, Avenida Olímpica ,14 / Metro Marqués de la Valdavia
The EFQM Global Excellence Award 2017
25 years ago, in 1992, the first EFQM Excellence Award ceremony took place in Madrid, in the presence of the King of Spain. The EFQM Award was called at the time the "European Quality Award". The first Award Winner was Rank Xerox in the United Kingdom.
Since then, over 250 organisations, representing various size and sectors, private or public, measured their progress on their journey towards Excellence, aiming at the highest level by applying to the EFQM Excellence Award.
Discover the Nominees!
We are glad to announce the Nominees of this year's EFQM Global Excellence Award!
Bosch Car Multimedia Portugal, S.A.
Bosch Car Multimedia Portugal, S.A. is a production plant and Research & Development Centre of complex electronic systems. Currently, the plant produces a wide portfolio that spans across navigation systems, instrumentation systems and highend car radios for the automotive industry, steering angle sensors for ESP‐system, electronic controllers for heating equipment, and controllers for household appliances. Over the years, the know‐how of more than 2000 associates turned the company into a reference in the electronics market.
Bosch Rodez Plant
With approximately 1,500 associates, the Bosch Rodez Plant is the largest Bosch factory in France. Located in the Midi‐Pyrénées region, it is the top private‐sector employer in the Aveyron department and provides work for approximately 10,000 people. The Plant manufactures 3 types of energy saving and emission‐reducing diesel components: Common Rail Injectors, Injector Nozzles, and Glow Plugs.
Dubai Electricity and Water Authority
Dubai Electricity and Water Authority (DEWA) is a government owned utility with the sole responsibility for supplying electricity and water to the Emirate of Dubai. DEWA owns, operates and maintains power stations and desalination plants, aquifers, power and water transmission lines and power and water distribution networks in Dubai. Their power generation and water desalination stations are mainly fuelled by natural gas.
Geriatrische Gesundheitszentren der Stadt Graz (GGZ)
The Geriatric Health Centres of the City of Graz (GGZ) are a non‐profit, public service organisation operating in the public health and social services sector as a municipal enterprise. They provide around 20 graduated care forms for patients and elderly people. They consist of the Albert Schweitzer Clinic, Albert Schweitzer Hospice, Assisted Living and 4 Nursing homes. There are in total about 800 patients, residents or day‐care‐patients.
Glasgow Housing Association
At GHA, Scotland’s biggest social landlord, our mission is ‘Better Homes, Better Lives, a Better Glasgow.’ We provide 41,500 quality, affordable homes to rent and are currently building hundreds more new homes in our communities. We also work hard, with our partners, to support tenants and their families to get the most out of their lives. That includes creating jobs and training opportunities and supporting, in a range of ways, our most vulnerable customers.
Hospital Universitario Infanta Elena
Hospital Universitario Infanta Elena (HUIE) is a privately managed hospital belonging to the network of public hospitals of the Madrid region. HUIE belongs to Quirónsalud Group, a leading private healthcare group in Spain. Its area of direct influence comprises 4 municipalities with around 113,000 inhabitants. The hospital features 136 inpatient beds, 8 individual ICU stations and eight neonatal stations, 8 ORs, .an endoscopy unit with three endoscopy suites, an obstetrics block with two predelivery rooms, 4 delivery rooms, 88 outpatient examination and consultation rooms, and 17 daystay stations for adult patients.
Mando Corporation Poland Sp. z.o.o.
Mando Poland (MCP) operates in the automotive industry, producing complex systems which provide comfort and safety for vehicle use. The products include brake calipers, suspensions and steering gears. MCP is the only plant in Europe that manufactures three different chassis subsystems in one location assuring highest quality at the same time. It is possible due to a clearly defined vision as well as devoted and talented employees who share the Company’s values.
Robert Bosch GmbH, Blaichach Plant (BhP)
The Bosch Group is a leading global supplier of technology and services. The company employs roughly 360,000 associates worldwide, and generated sales of 49 billion euros in 2014. With a workforce of about 3,100 people, the Bosch Blaichach/Immenstadt plant is the biggest industrial employer in the Allgäu region and manufactures mainly electronic brake control systems (ABS and ESP®), injection components and sensors for powertrain technology.
Sanitas Group is specialised in healthcare and social healthcare services. The group is made of the following organisations: Sanitas Insurance, Sanitas Hospitals, Sanitas Residential and Sanitas Healthcare Services. Sanitas Hospitales (SH) is responsible for managing the hospitals infrastructure within the Group. SH’s own network is composed of 4 hospitals, 20 multi‐speciality centres and Sanitas Acude (emergency care at home).
Tarsus Belediyesi (Municipality)
Tarsus is a city in south-central Turkey, in the Mediterranean and is part of the Mersin Metropolitan Area. With its ten thousand years old history it is the centre of tourism with historical sites such as Eshab-ı Kehf Cave, Prophet Danial’s Grave or Cleopatra Gate. Service area of the Tarsus Municipality covers an area of 202.400 hectares including 179 neighbourhoods. It has a population of 327.000 people where 76% are located in the town centre neighbourhoods and 24% live in rural neighbourhoods. Tarsus provides the necessary local and common services to 327.00 citizens from birth to death with its 608 employees.
West Lothian Council
West Lothian Council (WLC) is the ninth largest local authority in Scotland with over 8,000 employees delivering a diverse range of vital services to the people and businesses of West Lothian. We provide around 100 key public services, including; schools and nurseries, social care, housing, roads, land and environmental services, local development and planning, support for business enterprise, libraries and a range of other key frontline services such as; community centres, arts and leisure.
The results of this year's EFQM Award will be announced during the Celebration Dinner on Thursday 26 October, in Madrid. Don't miss the opportunity to discover it in real-time!
Register now ...
Please note that the Celebration Dinner on 26th of October is already fully booked. Registrations are now only open to take part in the EFQM Forum.
The registration fees below are excluding Spanish taxes (VAT). The fees shown on the online or PDF forms are tax included.
Once your registration is submitted, you will receive your confirmation and proforma invoice.
How to check-in at the EFQM Forum (on-site)
The registration counters will be located in the entrance of the Auditorium in the Museum Reina Sofia.
Registration opening hours
Named badges will be handed over to you at the registration counter together with the congress bag. All participants are requested to wear the Forum badges on all Forum occasions.
Payment Instructions (Credit Card / Bank Transfer)
All payments must be made in EUR either by bank transfer or credit card. No other type of payment will be accepted.
PAYMENT BY BANK TRANSFER
Please note that all transfer charges must be paid by the participant. Please indicate your name, your registration number and the purpose of your payment in the message field on the bank transfer, so that the money can be assigned.
Bank Transfer Payments for Registrations will only be accepted if initiated before 7th October 2017. After this deadline only credit card payments will be accepted. Please transfer the full amount (including bank service charge).
PAYMENT BY CREDIT CARD
The following credit cards are accepted: Visa | Euro-/MasterCard | American Express | Diners
Terms & Conditions
EFQM Forum Cancellation and Alteration Policies
Conditions for registration
Please send your full bank account details together with the cancellation. All refunds will be processed within one month after the EFQM Forum. The Organisers retain the right to change the programme should urgent circumstances dictate.
For reasons beyond its control (such as war, strikes, lockouts, riots or any such civil disturbances, any acts of God, including but not limited to earthquakes, floods, droughts and typhoons) and any other cause of circumstance of whatsoever nature beyond its control that have an impact on the arrangements, timetables or planning of the EFQM Forum and its corresponding activities in Madrid, Spain, the EFQM Forum has the right to immediately alter or cancel the activities or events or any of the arrangements, timetables, plans or other items relating directly or indirectly thereto. No party involved shall be entitled to any compensation for damages that result from such alteration or cancellation.
Liability & Data Protection
AIM Group International acts as an agent and can not be responsible for any loss, injury or damage to any person or property, whatever the cause may be. Liability of persons and enterprises providing means of transportation or other services, however, remains unaffected. Only written arrangements are binding. Sole venue is Brussels. We kindly ask you to authorize AIM by your signature to use all registration data given by this form for a computerized handling on the Forum. Please note that you are responsible for your own visa arrangement, but we are happy to assist and provide an official invitation letter.
By completing the registration form you have read and accept the booking conditions and the cancellation / alteration policies of AIM Group International.
CONTACT FOR QUESTIONS
The EFQM Forum will take place in the Auditorium 400, situated in the Museum Reina Sofia, located in the historical centre of Madrid. A number of hotel rooms have been blocked in hotels close by at preferential rates for all delegates.
The Museo Reina Sofía offers its venues to companies and institutions for holding cultural and corporate events, which can be complemented with private and exclusive tours around its major collection of modern and contemporary art, spanning from the end of the 19th century to the present day. Framed within unrivalled architecture comprising the Sabatini and Nouvel Buildings, congresses, meetings, cocktail receptions, black-tie dinners and film productions can be organised in highly versatile spaces.
Auditorium 400, situated in the Museum Reina Sofia
The Museo Nacional Centro de Arte Reina Sofía is Spain's national museum of 20th-century art. The museum was officially inaugurated on September 10, 1992, and is named for Queen Sofía. It is located in Madrid, near the Atocha train and metro stations, at the southern end of the so-called Golden Triangle of Art (located along the Paseo del Prado and also comprising the Museo del Prado and the Museo Thyssen-Bornemisza).
The museum is mainly dedicated to Spanish art. Highlights of the museum include excellent collections of Spain's two greatest 20th-century masters, Pablo Picasso and Salvador Dalí. Certainly, the most famous masterpiece in the museum is Picasso's painting Guernica. The Reina Sofía collection has works by artists such as Eduardo Chillida, Pablo Gargallo, Julio González, Luis Gordillo, Juan Gris, José Gutiérrez Solana, Joan Miró, Lucio Muñoz, Jorge Oteiza, Pablo Serrano, and Antoni Tàpies.
International artists are few in the collection, but there are works by Francis Bacon, Joseph Beuys, Pierre Bonnard, Georges Braque, Alexander Calder, Robert Delaunay, Max Ernst, Lucio Fontana, Damien Hirst, Donald Judd, Vasily Kandinsky, Paul Klee, Yves Klein, Fernand Léger, Jacques Lipchitz, Magritte, Henry Moore, Bruce Nauman, Gabriel Orozco, Nam June Paik, Man Ray, Diego Rivera, Mark Rothko, Julian Schnabel, Richard Serra, Cindy Sherman, Clyfford Still, Yves Tanguy, and Wolf Vostell.
The Museum Reina Sofia is a 5-min walk from the Atocha Train Station
How to get to Madrid, city centre & the Forum venue?
The Forum venue is closely located to the Atocha Train & Metro station (5-min walk).
FROM MADRID AIRPORTS (Barajas Airport)
A few words about MADRID
Madrid is the capital city of the Kingdom of Spain and the largest municipality in both the Community of Madrid and Spain as a whole. The city has a population of almost 3.2 million with a metropolitan area population of approximately 6.5 million. It is the third-largest city in the European Union (EU) after London and Berlin, and its metropolitan area is the third-largest in the EU after those of London and Paris. The municipality itself covers an area of 604.3 km2 (233.3 sq mi).
Madrid lies on the River Manzanares in the centre of both the country and the Community of Madrid (which comprises the city of Madrid, its conurbation and extended suburbs and villages); this community is bordered by the autonomous communities of Castile and León and Castile-La Mancha. As the capital city of Spain, seat of government, and residence of the Spanish monarch, Madrid is also the political, economic and cultural centre of the country.The current mayor is Manuela Carmena from Ahora Madrid.
The Madrid urban agglomeration has the third-largest GDP in the European Union and its influences in politics, education, entertainment, environment, media, fashion, science, culture, and the arts all contribute to its status as one of the world's major global cities. Madrid is home to two world-famous football clubs, Real Madrid and Atlético de Madrid. Due to its economic output, high standard of living, and market size, Madrid is considered the major financial centre of Southern Europe and the Iberian Peninsula; it hosts the head offices of the vast majority of major Spanish companies, such as Telefónica, Iberia, and Repsol. Madrid is the 17th most liveable city in the world according to Monocle magazine, in its 2014 index.
Madrid houses the headquarters of the World Tourism Organization (UNWTO), belonging to the United Nations Organization (UN), the Ibero-American General Secretariat (SEGIB), the Organization of Ibero-American States (OEI), and the Public Interest Oversight Board (PIOB). It also hosts major international regulators and promoters of the Spanish language: the Standing Committee of the Association of Spanish Language Academies, headquarters of the Royal Spanish Academy (RAE), the Cervantes Institute and the Foundation of Urgent Spanish (Fundéu BBVA). Madrid organises fairs such as FITUR, ARCO, SIMO TCI and the Cibeles Madrid Fashion Week.
While Madrid possesses modern infrastructure, it has preserved the look and feel of many of its historic neighbourhoods and streets. Its landmarks include the Royal Palace of Madrid; the Royal Theatre with its restored 1850 Opera House; the Buen Retiro Park, founded in 1631; the 19th-century National Library building (founded in 1712) containing some of Spain's historical archives; a large number of national museums, and the Golden Triangle of Art, located along the Paseo del Prado and comprising three art museums: Prado Museum, the Reina Sofía Museum, a museum of modern art, and the Thyssen-Bornemisza Museum, which completes the shortcomings of the other two museums. Cibeles Palace and Fountain have become one of the monument symbols of the city.
For more information :
Under further agreements between Spain and individual countries, no visa is required if you’re coming from Andorra, Argentina, Australia, Brazil, Brunei, Canada, Costa Rica, Croatia, El Salvador, Guatemala, Honduras, Hong Kong, Israel, Japan, Macau, Malaysia, Mexico, Monaco, New Zealand, Nicaragua, Panama, Paraguay, San Marino, Singapore, South Korea, United States, Uruguay, Vatican City or Venezuela. In all these cases, you only need a valid passport.
If your country is not part of the schengen agreement or listed here above, please check with the Spanish Embassy in your home country whether you need a visa.
The detailed information on each hotels, including room rates, availabilities and booking will be provided in due course.
ONLY YOU ATOCHA****
An atmosphere of contemporary urban comfort. The city’s best ambassadors. The hotel is in a central area of Madrid, on the Paseo Infanta Isabel opposite Puerta de Atocha railway station and just a few metres from the Retiro park. The beauty of this historic building has been enhanced by skilful design, with interior décor based on an eclectic set of resources and an informal yet sophisticated character, aimed at creating a setting of urban comfort.
DISTANCE TO THE FORUM VENUE
ROOM RATE PER NIGHT (breakfast included)
For the nights between 24 - 28 October 2017
To book your room : http://www.onlyyouhotels.com/en/hotels/only-you-hotel-atocha/?gclid=CLHF37KwtdMCFSwq0wodF20ARg - Promotional code : EFQM2017
NH PASEO DEL PRADO*****
Just across the street from the Prado, Reina Sofia and Thyssen museums, the NH Collection Madrid Paseo del Prado offers an inspiring location in the heart of the city’s Art Triangle. This historic Neo-Baroque palace, designed by Antonio Palacios at the beginning of the 20th century, is an elegant setting for an unforgettable stay and just minutes away from the Banco de España and Atocha stations.
DISTANCE TO THE FORUM VENUE
ROOM RATE PER NIGHT (breakfast included)
For 1 night - 25 to 26 October 2017
For 1 night - 26 to 27 October 2017
For 2 nights 25 to 27 October 2017
To book your room : https://www.nh-hoteles.es/event/efqm-2017--madrid-25th-28th-october-of-2017
TRYP MADRID ATOCHA HOTEL****
The Tryp Madrid Atocha is located in the heart of Madrid, in the so-called Arts District consisting of the city’s main museums: the Prado Museum, the Thyssen Museum and the Reina Sofia Museum. The hotel is built within a splendid palace dating back to 1913. Tryp Madrid Atocha is the perfect option whether travelling for business or for pleasure thanks to its excellent location in the centre of the city and the quality of its services.
DISTANCE TO THE FORUM VENUE
ROOM RATE PER NIGHT (breakfast included)
To book your room : http://meetings.melia.com/en/EFQM2017.html
Should you have any queries, feel free to contact us.
For any question related to your registration, invoice or logistics, please contact: email@example.com
Welcome to the AGILITY PULSE questionnaire
The Agility Pulse answers the calling to uncover how and to what degree organisations adopt and instil management systems that allow them to become more agile.
Participants to the survey and to the EFQM Forum will receive a copy of the results and therefore be able to use the conclusions and recommendations this study identifies as a reference point to improve their own management, and in doing so, improve their competitive edge and differentiation among their peers.
Participants reply anonymously to a series of questions in an easy-to-follow questionnaire and all replies contribute to compiling the Agility Pulse. The comparison will be based on data collected until 31th July. The estimated time needed to complete the questionnaire is 8 minutes.
To access the survey, please click one of the following links: