THURSDAY 18 OCTOBER

For this first day of the EFQM Forum, we will welcome you in this historical building, the Hofburg, for the whole day. This will be your opportunity to hear and learn from keynote speakers, and role-model examples.

8.00 - 9.30

Doors open - Welcome & Registrations

 

9.30 - 10.15

WELCOME & INTRODUCTIONS

 

10.15 - 12.00

THE CONDUCTOR'S PERSPECTIVE

For those in leadership, conducting is in a way part of their everyday life.  "The Conductor's Perspective" literally translates this into the world of the conductor and his orchestra.  The conductor is responsible for the performance of his team without actually contributing operatively to the outcome.  The conductor is the only musician who does not play a single note.  At the same time, he is leading highly talented experts, with skills he himself does not possess, in a highly inflexible organisational structure.  All the more, it is a question of attitude, how the conductor sees and fills his role - regardless of the external conditions.  How can he be effective and how does he contribute to added value?  How can he achieve that the musicians are making music together instead of playing their notes only?

Click here to hear more directly from Raphael von Hoensbroech



Raphael von Hoensbroech
Managing Director, Konzerthaus Berlin
Conductor, Violinist & Manager
As from summer 2018: General & Artistic Director, Konzerthaus Dortmund

 

12.00 - 13.30

Lunch & Networking

 

13.30 - 14.15

THE WINNERS SYMPHONY

Demonstrating what symphony of excellence means to an EFQM Winning Organisation...

Robert Bosch, Blaichach Plant
EFQM Award Winner 2017

 

  Dubai Electricity & Water Authority
  EFQM Award Winner 2017

 


Glasgow Housing Association
EFQM Award Winner 2017

 

 

14.15 - 15.00

TOWARDS A HUMANE AGE OF ROBOTS AND ALGORITHMS

We have known it for decades from science fiction: Robots and artificial intelligence are topics rich in fascination.  At the same time, they are a source of uncertainty and apprehension.  Now that we are faced with a growing number of autonomous technologies in both industrial and social areas, we have to ask important questions.  How to use these new and strong tools in beneficial ways?  How to make cooperation between humans and machines possible?  How to design robots to be agreeable?  How to envision a future that is roboticised yet humane? Martina Mara tries to find answers and gives insight into psychological implications of intelligent machines.

 

Martina Mara
Professor of Robopsychology
Johannes Kepler University Linz

 

 

15.00 - 15.30

Coffee break & Networking

 

15.30 - 16.15

PERSONAL BRAND OF EMPLOYEES : FRAGMENTATION OR MULTIPLICATION?

Brands are not a thing only for big organisations with huge marketing budgets anymore.  Many people more or less actively create and manage their own personal brand - especially in social media.  And this overlaps with company brands.  A good example: the CEO of T-Mobile US has 5.5 million followers on Twitter, the official page of the company 1.  Every time, an employee makes a public appearance, this adding a little to their own personal brand, they add a little piece to the picture of the organisation.  These appearances can be in a professional context, as in presentations or on fairs or by taking part in sport events or even on private social media accounts.  Excellent people want to work not only for excellent organisations.  They want to work for and with excellent people.  People become more and more important, they are more trustworthy than marketing statements.  With all these individually managed brands forming an image, can you still actively shape the organisation's brand to support the organisation's strategy?

Click here to hear more directly from Peter Klingenburg.

 

Peter Klingenburg
Chief Executive Officer
T-Systems Multimedia Solutions

 

 

16.15 - 16.55

LEADERSHIP COMPASS

A guidance for tuning self-excellence in the new digital environment.  The key elements of a sound leadership experience for any type of organisation are: CFO as thinker, COO as warrior, HR as lover & CEO as dreamer with a vision.


 

Nicole Brandes
New Leadership Expert, International Executive Coach

 

 

16.55 - 17.00

Closing the Forum - Day 1

 

19.00 - 24.00

EFQM AWARD CELEBRATION DINNER

The EFQM Excellence Award Celebration Dinner will take place at the Sofiensaal, Vienna.  Shuttles will be provided from the hotels to the dinner venue and back.

 

 

 

FRIDAY 19 OCTOBER

On day 2 of the EFQM Forum, we propose you four parallel streams. Each of these will take you to an interactive deep-dive session. When registering to the Forum, we will ask you to select one of the three Friday morning sessions.

 

8.30 - 13.00

FOUR INTERACTIVE STREAMS IN PARALLEL...

BEHIND THE SCENES - LEARN HOW EXCELLENT MANAGEMENT OF KEY STAKEHOLDERS ENABLES EXCEPTIONAL MUSIC EVENTS - EXPERIENCE VIENNA CONCERT HALL FROM NEW PERSPECTIVES!

@Wiener Konzerthaus

In this interactive stream, participants will experience the various aspects of leading and conducting an orchestra from the viewpoint of :

  • An organiser, who is looking for a special location for his event
  • An artist, who trains and performs on stage and works with the conductor
  • A visitor, who consumes art and enjoys the atmosphere of the traditional Concert Hall

WE ARE UNIQUE: PERFORMANCE CULTURE @CONSTANTIA INDUSTRIES USING THE EXAMPLES OF FUNDERMAX. EXCELLENT STRATEGIC PEOPLE DEVELOPMENT IN THE INDUSTRY SECTOR

@FunderMax

This is all about integrated leadership development and excellence people management.  Participants will learn about strategic human resource development - from different levels and perspectives : workers, applicants, leaders, department managers, ...  Even if it is in a different industry sector than your organisation, this will inspire you for your own work.  "For People Who Create" is FunderMax' motto...  Let's uncover the reality behind it!

DIGITALISATION & AUTOMATION - HOW EXCELLENT ORGANISATIONS USE DIGITALISATION TO SUPPORT THEIR WORKFORCE

@Siemens City Vienna

How will smart economy, automatisation and digitalisation affect our future work and life in general?  Which approaches are already in place?  This session will be your opportunity to learn from organisations which have already implemented some approaches and benefit from it, and to share your own good examples and practices.

THE FUTURE SHAPE OF EXCELLENCE - NEXT GENERATION MODEL, KEY ELEMENTS AND KEY DIRECTIONS

@Wiener Konzerthaus

What will the future of excellence look like?  What do we mean by the next generation model?  Which megatrends are and will be relevant?  Which elements should be part of the new model?  What needs to be changed?  Join this stream to actively discuss those questions.

 

Workshop on invitation

HIGH COMPETENCE GROUP > 700 POINTS - SHARING EXPERIENCE FROM THE SYSTEMATIC IMPLEMENTATION OF THE EFQM APPROACH

@Wiener Konzerthaus

Any National Award Winners and any recognised organisation that achieved over 700 points in an assessment against the EFQM Excellence Model, will be invited to participate in this exchange of experiences.  Meet other successful EFQM Model users, learn from them and discuss together excellence approaches.  Specific deep dive topics can be determined beforehand.  Just let us know, what you would like to talk about!

 

13.00 - 14.30

Lunch, networking & closing the EFQM Forum 2018

14.30

Shuttle to the airport

 

CONTACT US

 

EFQM - Vinciane Beauduin

vinciane.beauduin@efqm.org

 

Quality Austria - Michaela Drascher

michaela.drascher@qualityaustria.com

 

For information related to your registrations:

efqmforum2018@aimgroup.eu